„It is not so easy to understand the processes and procedures for a non German....”
„It is not so easy to understand the processes and procedures for a non German with a limited knowledge of the language. Thankfully the on-line banking is in English but if you need to have a direct contact it can be difficult. One time I had need to call the telephone banking but had to end the call because we did not understand each other. It would be good if there was a number where you can get help and advice in English language. Mehmet Yardimci has always gone out of his way to help me with individual topics without exception. He is a credit to his organisation.”
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