„Very good Counselling”
„Baufinanzierung, Geldanlagen, Aletervorsorge”
Das hat mir gut gefallen:
Mr Moor is competent and very patient. We have a good enough german language knowledge, but don't speak perfectly. Being expatriates, we also don't always understand the intricacies of the german banking and financial systems as well as the specialized vocabulary and therefore require more explanations than Mr Moor's other clients. Mr Moor is always willing to explain and if need be re-explain, with lots of patience! Even though we temporarily don't live in Germany anymore, we remain in the EU and will not hesitate to contact Mr Moor again when it comes to investment strategies. We warmly recommend Mr Moor's expertise and human qualities.
Das hat mir nicht so gut gefallen:
It bothers us slightly that most products offered are with Deutsche Bank. Mr Moor tells us it's because they offer the best return on investment. Our experience shows that Deutsche Bank, however, has the worst client interface we have ever seen - they even rudely hung up on one of us when we needed to change our address. Out of frustration, we have since quit dealing with Deutsche Bank directly for administrative matters and always turn to Mr Moor to act as our intermediary. Deutsche Bank also made many mistakes when we moved (they repeatedly couldn't get the dates straight ...) but Mr Moor took care of it for us. Not impressed with Deutsche Bank document administration skills and client interface as a partner for DVAG Deutsche Vermögensberatung - DB should clean up their act. Luckily Mr Moor intervenes with a smile when needed.
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